FAQ's

Delilah Chloe is a beautiful Daughter. In early 2020 we began our journey with Delilah Chloe Home Fragrances. All our products are lovingly hand made in the heart of Lancashire, by ourselves. 

Find out more about our story here.  Follow us on Instagram for more updates and to follow our journey.

Join our Delilah Chloe family! Creating an account is easy. Simply click the person icon within the header of our website which says ‘login’. Here you will be able to create an account or login to your existing account. If you have any issues please contact [email protected]

With that many passwords to remember these days, it’s easy done! Simply visit the login page and click ‘forgotten password’. Follow the instructions to reset your password and get going again! If you have any issues please contact [email protected]

Simply login to your account, within here you will find all the info you can change, such a delivery address, email address and more. Please note: we do not hold payment details. If you have any issues please contact [email protected]

We aim to dispatch orders within 5 working days, however we are just a 2 person family team, and delays may occur during busier periods.

You can track your order at anytime by logging into your account to find its progress. You will receive full tracking details direct from Royal Mail once your order is on its way. If you have any issues please contact [email protected]

As long as we haven’t packed or dispatched your order, we may be able to still change or cancel this for you Email us on [email protected]

Please allow up to 10 working days as a minimum before declaring your parcel as missing or undelivered. Email us on [email protected] and we can look into this for you.

We’re so sorry if, on the very odd chance, your order reaches you damaged or incorrect. Please contact us [email protected] for us to get this resolved as a matter of priority.

Your customer experience is very important to us and we strive to make your online shopping expedition as fun and enjoyable as possible, because of this our returns policy gives you 30 days to change your mind. Any refunds will be subject to the product being returned in a saleable condition, with no signs of use or damage to the product or packaging. If the product is not in the original packaging or is damaged in any way we are not obliged to refund you. For more information please contact [email protected]

As we are a 2-person team, it may take us up to 3 working days to dispatch your order. All orders are sent via Tracked Royal Mail and arrive within 24-48 hours from dispatch (working days only). 

Standard shipping is £3.50 or FREE on orders £40 or more.

For international orders, please find estimated delivery costs at checkout.

Our wax melt sets are perfect for sampling our range of home fragrances. From just £7.50 it’s the perfect way to sample Delilah Chloe. Shop now here.