Welcome to Delilah Chloe. This policy explains how we handle and use your personal information and your rights in relation to that information. Under the GDPR of May 2018, Delilah’s Delights Ltd T/A Delilah Chloe is the controller of that information.
Delilah’s Delights Ltd (“Delilah Chloe”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.
This policy describes the way we handle and use the personal information that we obtain from all the different interactions you may have with us as a business, including when you visit our stores, social media pages or website currently located at www.delilahchloe.com or when you contact us.
Delilah’s Delights Ltd is the controller in relation to the processing activities described below. This means that Delilah’s Delights Ltd decides why and how your personal information is processed. Please see the section at the end of this policy for our contact and legal information.
We may need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to check it whenever you wish.
We receive personal information about you that you give to us, that we collect from your visits to our stores, Site, and social media pages and that we obtain from other sources. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.
INFORMATION THAT WE COLLECT ABOUT YOU – ONLINE, BY PHONE, SOCIAL MEDIA, AND EMAIL:
Your name, title and contact details (email address, telephone number, postal address);
Any information you include in correspondence you send to us or in forms you submit to us at our stores or when using our Site or social media pages;
Details of your orders and purchases;
Your marketing preferences;
The opinions and other information you provide when responding to customer surveys and product reviews;
Any personal information included in your entries to competitions that we run;
Your identification information when exercising the rights that you have in relation to our processing of your personal information (see further Your rights in relation to your personal information)
Details of any transactions between you and us;
Voice recordings of calls you make to our customer service centre and information you give us when you contact us with a query or issue;
Your payment card details and, in relation to certain refunds, your bank account details;
The frequency of your use of vouchers, shopping codes and gift cards;
When you visit our Site we automatically collect:
The frequency of your voucher, shopping code usage;
Details of your use of our Site namely traffic data, weblogs and statistical data, including where and when you clicked on certain parts of our Site and details of the webpage from which you visited it;
The date and time you used our Site;
The pages you visited on our Site and how long you visited us for;
The website address from which you accessed our website;
We use your personal information for a variety of reasons when we believe we have a legitimate interest to do so and to process your personal information depending on the purposes of our use and the risks to your privacy.
You will only receive email from us if we have obtained your contact details in the course of a sale or negotiation of our products or services, and you have subscribed to receiving such direct email from us. Of course, we will only use your contact details to send you marketing emails that are based on similar products or services that you purchased from us, and you will always have the opportunity to opt out at any time. We do not share your personal information with companies that would send their marketing to you.
We use your personal information to contact you via email, online or by post (as you have indicated) with marketing information about our products, events, product launches, exciting offers and services.
You may choose to unsubscribe from receiving the marketing information from us at any time. Please see Your rights over your personal information for further details.
We only disclose your personal information outside our business in limited circumstances. If we do, we will put in place a contract that requires recipients to protect your personal information, unless we are legally required to share that information. Any contractors or recipients that work for us will be obliged to follow our instructions. We do not sell your personal information to third parties.
We may disclose your information to our third-party service providers, agents and subcontractors (Suppliers) for the purposes of providing services to us or directly to you on our behalf, including the operation and maintenance of our Site, and social media pages.
When we use Suppliers, we only disclose to them any personal information that is necessary for them to provide their services and only where we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to our Site, and our social media pages may not be completely secure, so please exercise caution. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information.
We employ security measures to protect the personal information you provide to us, to prevent access by unauthorised persons and unlawful processing, accidental loss, destruction and damage
We use Internet standard encryption technology (“SSL” or “Secure Socket Layer” technology) to encode personal data that you send to us when placing an order through the Site. To check that you are in a secure area of the Site before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.
The transmission of information via the internet is not completely secure. Although we will do everything possible to protect your personal information, we cannot guarantee the security of any personal information during its transmission to us online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we are at fault.
If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety: When creating a password, we recommend use at least 8 characters with a combination of letters and numbers. We recommend you frequently change your password – you can do this by going to “My Account” and clicking “Change name, email or password”. Keep your passwords private. Remember, anyone you knows your password may access your account. Avoid using the same password for multiple online accounts. We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from Delilah Chloe asking you to do so, please ignore it and do not respond.
We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. For certain purposes we retain your personal information indefinitely (e.g. to supress marketing messages).
You have the right to access any personal information that we hold that is about you, and you can request:
What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Our website is not intended for the use of children under the age of thirteen. We ask that children do not provide personal information through our website. If we become aware that we have collected personal information from a child under the age of thirteen, then we will delete that information from our records.
Please check this page regularly for changes to this policy.
This policy was last updated on 1st August 2020.
You can contact us with your queries in relation to this policy or for any other reason by post, email or by phone.
Please email us at [email protected] or call us on 01254 449014 (Monday – Friday 9.00am to 5.00pm).
Delilah’s Delights Ltd company registration number is 11420610 and registered office address is 5 Moorgate St, Blackburn, BB2 4EZ
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The user’s consent and revocation of consent
Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a data protection officer and a team consisting of personal data experts. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at [email protected]. Please visit www.klarna.com for more information about Klarna, and how Klarna processes personal data.